FAQ & HELP CENTER

Memory Row is your digital footlocker for sports memories. It's a home for fans who want to capture, organize, and share the games they go to.

What can you do with Memory Row?

Track every game you attend

Log the games you go to with photos of your ticket and your seat view. Add the final score, notes about the moments you want to remember, and the friends who were there.

Collect stadium stamps

Every game at a league ballpark or arena adds a stamp to that league's Stadium Passport. See how many parks you've checked off.

Make trading cards

Turn your game photos into digital trading cards with free and premium borders.

Earn badges

Badges unlock as you go to more games, visit new venues, and go with friends.

Connect with fellow fans

Follow other fans, share posts, message friends, and use hashtags to find posts about the games you care about.

Who is Memory Row for?

Anyone who loves live sports:

• Die-hard fans who never miss a home game
• Casual fans who catch a few games each season
• Stadium collectors visiting venues across the country
• Parents documenting their kids' sports experiences
• Friends who want to remember game days together

Whether it's your 5th game or your 500th, Memory Row keeps every one.

Getting started with Memory Row takes a few minutes.

Signing up

1. Download Memory Row from the App Store (iPhone) or Google Play (Android) 2. Open the app and swipe through the welcome screens, or tap **Skip** 3. Choose how to sign up: - **Sign in with Apple** - **Sign up with Google** - **Email and password** (at least 8 characters)

Your date of birth

Everyone gives a date of birth when signing up.

• **Email sign-up:** you enter it on the sign-up screen.
• **Apple or Google:** you're asked for it on the next screen after signing in.

**Age requirements:**

• **Under 13:** you can't use Memory Row.
• **13 to 17:** you'll enter a parent or guardian's email. We email them to approve your account, and if they already use Memory Row they also get a notification. Your account waits until they approve. They have 48 hours; if the request expires, sign up again to send a new one.
• **18 and older:** nothing extra.

What's next?

After your account is created, you'll:

1. Set up your profile (first name, last name, username) 2. Pick your favorite teams (you can skip this and do it later)

Tips

• Use an email you can get into, for account recovery
• Your username must be unique; the app checks it as you type
• You need to agree to the Terms of Service and Privacy Policy to sign up

Your Memory Row profile is shown as your own trading card. Here's how to set it up.

During setup

You'll enter:

• **First name** (required)
• **Last name** (required)
• **Username**: your unique @handle (3 to 30 lowercase letters, numbers, or underscores). The app checks if it's free as you type.
• **Hometown** (optional)

A note reminds you that you can change your privacy settings later.

Adding your photo

There's no photo step during setup. Add one any time:

1. Tap your photo at the top of the **Home** tab to open your profile 2. Tap **SETTINGS** 3. Tap **Edit Profile** to change your avatar, or **Customize Card** to change your card photo

Your trading card

Your profile card flips between front and back.

**Front:** your photo, your name, and the look you pick in Customize Card.

**Back:** your bio and stats such as games, venues, and badges. You choose which sections and stats show.

Customizing your card

Open your profile, tap **SETTINGS**, then **Customize Card**. You can change the card photo, border, text color, font, text size, what shows on the back, and which stats appear. **Reset** puts everything back to the default.

Editing your profile later

Open your profile, tap **SETTINGS**, then **Edit Profile**.

Your favorite teams decide which upcoming games you see on the Home tab.

Choosing teams during setup

After you create your profile, you'll pick your teams:

1. Tap a league tab at the top 2. Tap teams to add them 3. Continue when you're done

You can skip this and add teams later.

Supported leagues

• **NBA**
• **NFL**
• **MLB**
• **WNBA**
• **NHL**
• **MLS**
• **NWSL**
• **NCAA** (college)
• **MiLB** (Minor League Baseball)

Changing your teams later

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **My Teams** 3. Tap **ADD TEAMS** to add more, or swipe a team left and tap **Remove**

What your teams change

• The upcoming games shown on your Home tab
• Nothing about games you've already added, your badges, or your passports

Memory Row has five tabs at the bottom of the screen: **Home**, **Games**, **Create**, **Collection**, and **Messages**.

Home

• **Upcoming games** for your favorite teams. Tap one to say you're going.
• **Your feed** of posts from fans you follow, plus a Discover feed.
• **Search** (magnifying glass at the top) to find fans and hashtags.
• **Your photo** at the top opens your profile. Your settings live there.

Pull down to refresh.

Games

Your game history in three views. Tap **RECAP**, **MAP**, or **PASSPORT** at the top:

• **Recap**: your games as cards with photos, teams, scores, and dates
• **Map**: every venue you've been to
• **Passport**: stadium stamps by league

Tap **+** to add a game.

Create

• **Memory**: add a game you went to
• **Card**: make a trading card
• **Post**: share with fans
• **Autograph**: capture a signature
• **Vault**: your saved autographs

Collection

• **BADGES**: the badges you've earned
• **CARDS**: your trading card binder

Messages

Your direct messages with other fans.

Your profile

Tap your photo at the top of Home. From there you can flip your card, see your followers, open the **STORE**, and tap **SETTINGS** for everything else (privacy, notifications, Help Center, and more).

Tips

• If you allow location, the app can spot when you're at a stadium and offer to log the game

Forgot your password? You can reset it by email.

How to reset your password

1. Open Memory Row 2. On the sign-in screen, tap **Forgot?** next to the password field 3. Enter the email on your account 4. Tap **SEND RESET LINK** 5. Open the email and tap the link 6. Choose a new password 7. Sign in with your new password

Tips

• Don't see the email? Check your spam or junk folder
• Use the same email you signed up with
• Signed up with Apple or Google? You don't have a Memory Row password. Use that sign-in button instead
• Reset links expire. If yours did, request a new one

Still stuck?

Open your profile, tap **SETTINGS**, then **Help Center**, and ask Scout to send your question to the team.

Every game you go to deserves to be remembered. Here's how to add one.

Where to start

• **Create tab:** tap **Memory**
• **Games tab:** tap **+**
• **At the stadium:** if location is on, a banner may offer to log the game with the venue filled in. Tap it to start.

The check-in steps

**Step 1: Ticket** Add a photo of your ticket: a paper stub, a mobile ticket screenshot, anything. You can skip it and add one later.

**Step 2: Game details** - Pick the **league**: NBA, NFL, MLB, WNBA, NHL, MLS, NWSL, NCAA, or MiLB. For NCAA, pick the sport too. - Pick the **home team** and **away team** - Set the **date** - Check the **venue** (usually filled in from the home team) - Add your **seat section**, **notes**, and the **friends** who went with you (all optional)

**Step 3: Seat view** Add a photo from your seat (optional).

**Step 4: Review** Check everything and tap **ADD GAME**.

After saving

The game shows up in the Games tab right away, and your passport stamp and badges update. To add the final score, open the game and tap the pencil to edit.

Tips

• Games from years ago count too. Pick the date it happened.
• Add games while the details are fresh

Each game can have two photos.

The two photos

**Ticket photo:** a paper ticket, stub, or mobile ticket screenshot.

**Seat view photo:** the view from your seat.

When you add the game

In the check-in steps, tap **CHOOSE TICKET PHOTO** or **CHOOSE SEAT VIEW PHOTO** and pick a photo.

Adding photos later

1. Go to the **Games** tab 2. Open the game 3. Tap the pencil to edit 4. Tap a photo area to add or change it 5. Save

Photo tips

• Screenshot mobile tickets before they disappear from your wallet
• Take your seat view before the game starts
• Lay paper tickets flat to avoid glare

Who can see your photos

Game photos follow the **Games** setting in your privacy settings (your photo at the top of Home, then **SETTINGS** > **Privacy**). There's no per-game privacy setting.

You can fix or add details on any game you've added.

How to edit a game

1. Go to the **Games** tab 2. Open the game 3. Tap the pencil 4. Make your changes 5. Save

What you can edit

• **Photos:** add, change, or remove your ticket and seat view photos
• **Final score**, including overtime or extra innings
• **Who was there:** add or remove friends
• **Seat**
• **Notes**

Wrong teams, date, or venue?

Those can't be edited. Delete the game and add it again with the right details. Your stamp and badges update when you do.

Deleting a game

1. Open the game and tap the pencil 2. Scroll down and tap **Delete Game** 3. Confirm

Deleting a game is permanent and can change your stamps and badges.

The Games tab shows your history three ways. Tap **RECAP**, **MAP**, or **PASSPORT** at the top to switch.

Recap

Your games as cards with a photo, the teams, the score, the date, and the venue. Tap a game to see everything.

Map

A pin for every venue you've been to. Pinch to zoom, and tap a pin to see your games there.

Passport

Stadium stamps, one passport per league:

• MLB
• MiLB
• NFL
• NBA
• WNBA
• NHL
• MLS
• NWSL

A league's passport shows up once you've logged a game in that league. Each one shows how many stamps you have out of the total, like "5 of 30." Tap a passport to see which venues you've stamped.

Tag the friends who went with you so the game remembers who was there.

Tagging when you add a game

In the game details step, add friends to **who was there**.

Tagging on a game you already added

1. Open the game from the **Games** tab 2. Tap the pencil 3. Add or remove friends under **WHO WAS THERE** 4. Save

Who you can tag

• People you follow
• Who allow friend tagging (it's on by default for adults, off for teens)
• Up to 20 people per game

What happens when you tag someone

They get a notification. The game stays in your collection; it isn't added to theirs.

Stopping others from tagging you

1. Tap your photo at the top of **Home** 2. Tap **SETTINGS**, then **Privacy** 3. Turn off **Allow Friend Tagging**

It saves right away. You can still tag others.

Want to be removed from someone's game?

Ask the person who added it to remove you, or contact support.

The Home tab shows upcoming games for your favorite teams, so you can mark the ones you're going to.

Marking a game you're going to

1. Go to the **Home** tab 2. Find the game in **Upcoming Games** 3. Tap it, then tap **Count Me In!**

The game now shows **GOING**.

Changed your mind?

Tap the game again and choose **Sit This One Out**.

Game day reminder

On iPhone, you get a reminder at 9 AM on game day for games you marked.

After the game

Add it from the **Games** tab with **+**, or from **Create** > **Memory**. If you're at the stadium with location on, the banner can start it for you.

Seeing more games

Upcoming games come from your favorite teams. Add more teams from your profile: **SETTINGS** > **My Teams**.

Stadium Passports track which ballparks and arenas you've been to, one passport per league. Think of it as your stadium bucket list.

Passports

• **MLB**: Major League Baseball stadiums
• **MiLB**: Minor League Baseball parks
• **NFL**: National Football League stadiums
• **NBA**: National Basketball Association arenas
• **WNBA**: Women's National Basketball Association arenas
• **NHL**: National Hockey League arenas
• **MLS**: Major League Soccer stadiums
• **NWSL**: National Women's Soccer League stadiums

Finding your passports

1. Tap the **Games** tab 2. Tap **PASSPORT** at the top 3. Swipe through your passports

A passport appears once you've logged a game in that league.

Earning stamps

You get a stamp automatically when you add a game at a venue in that league's passport. Nothing extra to do.

No stamp?

• Check the game has the right venue. If it's wrong, delete the game and add it again with the right one.
• College (NCAA) games and venues that aren't part of a league passport don't add a passport stamp.

Tips

• Add games from past years to fill in your passport
• Use it to plan which stadium to visit next

Turn your favorite game photos into digital trading cards.

Making a card

1. Tap the **Create** tab 2. Tap **Card** 3. Add a photo 4. Pick a template under **CHOOSE TEMPLATE** 5. Enter the player or subject name 6. Link the game it's from (optional) 7. Tap **SAVE CARD**

A name and a photo are needed to save.

Templates

**Free:** Classic, Minimalist, Modern, Vintage

**Premium (from the Store):** Sport (5 designs), Solid (4), Midnight (4), Tech (5), and Prism

The picker shows the templates you own. Tap **Get more** to open the Store.

The back of the card

If you link a game, the back shows the game info: the teams, the venue, and the date.

Where it goes

Your card is saved to **Collection** > **CARDS**. From the card you can share it as an image or attach it to a post.

Binder full?

Your binder holds a set number of cards. If it's full, you'll see **Binder Full** with an option to buy more slots. See "My card binder is full."

Trading card templates come in different looks and rarities.

Free templates

Always available:

| Template | Style | |----------|-------| | Classic | Warm, classic look | | Minimalist | Clean, simple border | | Modern | Contemporary design | | Vintage | Retro trading card feel |

Premium templates

Bought in the Store:

• **Sport** (Common): 5 designs with athletic styling
• **Solid** (Common): 4 designs with bold solid colors
• **Midnight** (Rare): 4 dark, dramatic designs
• **Tech** (Rare): 5 futuristic designs
• **Prism** (Epic): holographic rainbow effect

Rarity

Rarity is about the look, not the price: every premium template costs the same.

Buying templates

1. Tap your photo at the top of **Home** to open your profile 2. Tap **STORE**, then **Borders** 3. Tap a template and buy it

Or, while making a card, tap **Get more** next to CHOOSE TEMPLATE.

Yours to keep

Templates you buy are yours permanently and show up every time you make a card.

Posts are how you share with the Memory Row community.

Making a post

1. Tap the **Create** tab 2. Tap **Post** 3. Write your post (up to 500 characters) 4. Add friends or content if you like 5. Tap **Post**

Tagging friends

Tap **Tag Friends** and pick the people you want to include. They get a notification. Tags can't be changed after you post.

Attaching content

Tap **Attach Content** to add one thing from your collection: a game, a badge, or a card. One attachment per post.

Hashtags

• Add them in your text with # (for example #GameDay)
• 2 to 30 characters: letters, numbers, and underscores
• Up to 10 per post

Tips

• Add some context to your attachment
• Use hashtags people actually search
• Reply to comments on your posts

Met a player who signed for you? Capture the signature in the app and keep it in your Vault.

Capturing an autograph

1. Tap the **Create** tab 2. Tap **Autograph** 3. Turn your phone sideways. The screen says **SIGN BELOW** 4. Hand your phone to the person signing

While signing

• They sign with a finger or stylus
• Pick a pen width: Fine, Medium, Bold, or Extra Bold
• Tap **Clear** to start over
• Tap **Next** when it's done

After signing

1. Turn your phone back upright 2. Pick a trading card to place the autograph on 3. Drag, pinch, and rotate the signature into place 4. Save

The autograph is saved to your Vault. Add the athlete's name (for example "A'ja Wilson").

Your Vault

1. Tap the **Create** tab 2. Tap **Vault** 3. Tap an autograph to see it, change the athlete name, or change the **INK COLOR**

No autographs yet? The Vault says so until you capture your first one.

More ink colors

In an autograph's **INK COLOR** section, tap **Get more** to open the Store's ink colors.

Tips

• Ask the athlete to sign slowly
• Medium or Bold usually looks best
• Add the athlete's name right away

Here's how to change or remove things you've shared.

Editing a post

1. Open your post 2. Tap the **...** menu, then **Edit Post** 3. Make your changes and save

You can edit the text and hashtags. Tagged friends and the attached game, badge, or card can't be changed.

Deleting a post

1. Open your post 2. Tap the **...** menu, then **Delete** 3. Confirm

This can't be undone. Comments and likes on the post go with it.

Turning off comments on a post

On your own post, tap the **...** menu, then **Mute Comments**. Tap **Unmute Comments** to turn them back on.

Comments

You can delete your own comments. Comments can't be edited.

Trading cards

Cards can't be edited or deleted in the app. To change one, make a new card. If you need a card removed, contact support.

Games

See "Editing Game Details."

Badges are earned automatically as you go to games.

Finding your badges

1. Tap the **Collection** tab 2. Tap **BADGES**

You'll see the badges you've earned. Filter by category or league.

Badge categories

**Loyalty:** for the number of games you've been to.

**Sport specific:** for games in a sport.

**Venue collection:** for visiting different venues.

**Social:** for going to games with friends you've tagged.

**League stamps and milestones:** for venues and stamp counts in each league's passport.

How badges are earned

They unlock on their own when you add a game that meets the requirement. You don't need to claim them.

Missing a badge?

• Check the game has the right venue and teams
• If something still looks wrong, ask Scout to send it to the team

Showing them off

Attach a badge to a post to share it. Your badge count shows on your profile.

Every trading card you make is saved to your binder.

Finding your cards

1. Tap the **Collection** tab 2. Tap **CARDS**

The top shows how many cards you have out of your binder's total, like "12 / 20."

Viewing a card

Tap a card to see it full size. Tap it to flip to the back.

Sharing a card

Open the card and tap share to send it as an image, or attach it to a post.

Binder full?

When your binder is full you can't save new cards until you add slots. Tap **GET MORE** or see "My card binder is full."

Removing a card

Cards can't be deleted in the app yet. If you need one removed, contact support.

Who can see your cards

Your cards follow the **Cards** setting in your privacy settings.

Your trading card binder holds a set number of cards. Every account starts with 20 slots.

How to tell

• **Collection** > **CARDS** shows your count, like "20 / 20"
• When you try to save a card in a full binder, you'll see **Binder Full**

Adding slots

• Tap **Buy More Slots** on the Binder Full message, or
• Tap **GET MORE** in Collection > CARDS, or
• Open the **STORE** from your profile and tap **Card Slots**

Each pack adds 10 slots. They're added as soon as you buy.

Taking a card out

Cards can't be deleted in the app yet. If you need one removed, contact support.

Restoring slots

Bought slots but don't see them? In the Store, tap the menu at the top right, then **Restore Purchases**.

Keep your profile up to date.

Getting there

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS** 3. Tap **Edit Profile**

What you can change

• **Avatar:** tap **Change Avatar**
• **Email**
• **First name** and **Last name**
• **Username:** your unique @handle
• **Location:** your hometown
• **Bio**
• **Use Nickname Only:** show your nickname instead of your full name

Save when you're done.

Before changing your username

• The new one has to be free
• Friends who know your old username may have trouble finding you
• Some names are reserved for teams and athletes and show as taken

Card photo vs avatar

Your avatar shows next to your posts and messages. Your card photo is set separately in **SETTINGS** > **Customize Card**.

Your profile is shown as a trading card. Make it yours.

Getting there

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS** 3. Tap **Customize Card**

What you can change

• **Card photo:** tap **Change Card Photo**
• **Border style**
• **Text color**
• **Font**
• **Text size**
• **What shows on the front:** your name and username
• **Back of card:** which sections show
• **Stats:** which stats appear
• **Reset:** go back to the default look

You'll see a preview as you change things.

Your card's two sides

**Front:** your photo, name, and the style you picked.

**Back:** your bio and the stats you picked.

Anyone viewing your profile can tap the card to flip it.

Photo tips

• Use a sharp, well-lit photo
• Center your face
• Check the text is readable on top of it

Share your Memory Row profile with friends.

Sharing your profile

1. Tap your photo at the top of the **Home** tab 2. Tap the share button 3. Choose where to send it: Messages, social apps, save it, or copy the link

What gets shared

• An image of the front of your profile card
• A link to your profile

Privacy

Only what's visible on your profile is visible through the link. Your privacy settings still apply.

Your favorite teams decide which upcoming games you see.

Seeing your teams

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS** 3. Tap **My Teams**

Adding teams

Tap **ADD TEAMS**, pick a league tab, and tap the teams you want. Follow as many as you like.

Removing a team

Swipe the team to the left and tap **Remove**.

Removing a team:

• Stops its games showing in Upcoming Games
• Doesn't change games you've added, your badges, or your passports

Leagues

NBA, NFL, MLB, WNBA, NHL, MLS, NWSL, NCAA (college), and MiLB (Minor League Baseball).

You can delete your Memory Row account from the app.

Requesting deletion on iPhone

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **Manage Data** 3. Tap **Delete Account** 4. Read the warnings 5. Tap **REQUEST ACCOUNT DELETION**, then confirm

Requesting deletion on Android

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **Manage Data** 3. Tap **Delete Account**, then **Delete**

The 30-day grace period

• Your account is scheduled for deletion in 30 days
• It keeps working until then
• You can cancel any time before the date

Changed your mind?

• **iPhone:** **SETTINGS** > **Manage Data** > **Delete Account** > **CANCEL DELETION REQUEST**
• **Android:** **SETTINGS** > **Manage Data** > **Deletion Scheduled** > **Keep account**
• Or tap **Keep My Account** in the email we sent

What happens after 30 days

Your account is closed and no one can see it. Your posts, games, cards, badges, photos, and connections are then permanently deleted. Records of purchases are kept in anonymized form, as the law requires.

Before you go

• Purchased items can't be recovered after deletion
• Just want a break? Set your account to Private instead
• Want your data? Download it first (see "Downloading Your Data")

You can download a copy of your Memory Row data.

Exporting your data

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **Manage Data** 3. Tap **Download My Data** 4. On iPhone, tap **DOWNLOAD MY DATA** to start. On Android, the export starts right away and opens a share sheet so you can save it.

What's included

1. **Profile:** username, email, bio, and settings 2. **Posts** 3. **Comments** 4. **Games** 5. **Trading cards** 6. **Autographs** 7. **Badges** 8. **Connections:** followers and following 9. **Purchases** 10. **Passports** 11. **Devices**

Format

One JSON file named memory-row-data-export-YYYY-MM-DD.json.

How often

You can request one export per day.

Memory Row respects your privacy rights under the law. Here's where to find them.

Getting there

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **Manage Data**

Manage Data has four options:

• **Download My Data:** export a copy of your data
• **Your Privacy Rights:** your rights under CCPA, GDPR, and other privacy laws
• **Do Not Sell My Info:** opt out of the sale of your information
• **Delete Account**

Your data belongs to you

Download a copy any time, or delete your account to remove your data from Memory Row.

Do Not Sell My Info

California residents can opt out of the sale of personal information under the CCPA. Tap **Do Not Sell My Info**.

Questions

Email [email protected].

Memory Row is better with friends. Here's how to find and follow fans.

Finding people

• **Search:** tap the magnifying glass at the top of **Home** and search a name or @username
• **Posts and comments:** tap any username to open their profile
• **Games:** tap a friend tagged on a game

Following someone

1. Open their profile 2. Tap **Follow**

If their account is public, you follow them right away. If it's private, they get a follow request. Teen accounts always need to approve requests.

Your followers and following

Open your profile (your photo at the top of Home) and tap **Followers** or **Following**.

Unfollowing

Open their profile or your Following list and tap **Following**. It happens right away, and they aren't notified.

Tips

• Follow fans of your teams
• Comment on posts you like
• Search hashtags to find fans who go to the same games

Here's how to react to posts.

Liking

Tap the heart on a post. Tap again to unlike.

Commenting

1. Tap the comment icon 2. Type your comment 3. Send

Replying to a comment

Tap **Reply** under the comment.

Mentioning someone in a comment

Type @ and their username. They get a notification.

Reposting

Tap repost to share a post to your followers, or quote it to add your own words.

Sharing outside the app

Tap the share icon to post to an Instagram Story, share or save an image, copy the link, or send it in a direct message.

Post details

Open a post to see all its comments, the full-size photos, and anything attached.

Turning off comments on your post

Tap the **...** menu on your post, then **Mute Comments**. To turn off comments on all your posts, use **Disable Comments** in your privacy settings.

Hashtags group posts by topic so fans can find them.

Adding hashtags

Type them in your post:

``` Great game tonight! #Lakers #GameDay ```

Rules:

• Start with #
• 2 to 30 characters
• Letters, numbers, and underscores only
• Up to 10 per post

Searching hashtags

1. Tap the magnifying glass at the top of **Home** 2. Type a hashtag (with or without #) 3. Tap it to see the posts

The search screen also shows **trending hashtags**.

Ideas

• Teams: #Lakers, #Yankees, #Chiefs
• Events: #WorldSeries, #MarchMadness
• General: #GameDay, #SeatView
• Venues: #Wrigley, #MSG

Do and don't

• Use hashtags that match your post
• Three to five is usually plenty
• Don't add unrelated hashtags to get attention

If your account is private, people request to follow you.

Finding your requests

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS** 3. Tap **Follow Requests**

Follow Requests shows while your account is private. You'll also get a notification for new requests.

Approving or declining

• Tap the checkmark to approve. They can see your content right away.
• Tap the X to decline. They aren't notified and can ask again later.

Open a request to view the person's profile first.

Switching to public

If you change your account to Public in **SETTINGS** > **Privacy**, new follows happen instantly. Requests already waiting stay waiting, so approve or decline them first.

Teens

Teen accounts are always private, so every follow needs approval.

Your safety matters. Here's how to block people and report problems.

Blocking someone

1. Open their profile 2. Tap the **...** menu 3. Tap **Block** and confirm

When you block someone:

• You stop following each other
• They can't see your profile or content, follow you, or message you
• You won't see their content

Unblocking

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **Blocked Users** 3. Tap **Unblock**

They aren't notified. You'll need to follow each other again.

Reporting

You can report posts, comments, people, games, cards, and autographs:

1. Tap the **...** menu on it 2. Tap **Report** 3. Pick a reason: Spam, Harassment, Hate Speech, Inappropriate, Misinformation, or Other 4. Submit

Our team reviews every report.

More ways to protect yourself

• Make your account private
• Turn off **Allow Friend Tagging**
• Choose who can message you in **SETTINGS** > **Direct Messages**
• Turn off comments on your posts

Invite friends to Memory Row.

How to invite

1. Tap the magnifying glass at the top of **Home** 2. Tap the invite icon (a person with a plus) 3. Pick how to share: Instagram, Facebook, Threads, X, text message, or WhatsApp 4. Or tap **COPY LINK**, or **MORE OPTIONS** for email and other apps

Tips

• Invite the friends you go to games with
• Once they join, follow each other so you can tag each other on games

Send private messages to other fans from the **Messages** tab.

Starting a conversation

1. Tap the **Messages** tab 2. Start a new message and pick who to send it to

You can also send a post to someone from the post's share button.

Who can message you

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **Direct Messages** 3. Under **WHO CAN MESSAGE YOU**, pick one: - **Mutual Followers Only** - **Followers Only** - **Everyone** (18 and older) - **Nobody**

Read receipts

In the same screen, turn **Read Receipts** on to let others see when you've read their messages.

Someone bothering you?

Open their profile, tap the **...** menu, and **Block** them. Blocked people can't message you.

Teens

• Teens can only message people they follow who follow them back
• Adults can only message a teen if their own account is at least 30 days old
• New teen accounts wait 48 hours before they can send messages
• A linked parent can turn DMs off or limit them to approved contacts. Parents see who a teen messages and how often, never what the messages say.

You control who sees your Memory Row content.

Getting there

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS** 3. Tap **Privacy**

Changes save right away.

Public or private account

**Public:** anyone can see your profile and content, and anyone can follow you.

**Private:** only approved followers see your content, and people have to request to follow you.

What each content type shows

With a public account, you can make each of these private:

• Games
• Cards
• Posts
• Autographs
• Badges

Private content is still visible to you and to your approved followers. With a private account, these toggles are off because everything already follows your account setting.

Other settings

• **Hide Location:** turn off your hometown on your profile
• **Allow Friend Tagging:** let people you follow back add you to their games
• **Disable Comments:** turn off comments on all your posts

Under 18

Some settings are set for you:

• Your account is **private** and can't be public until you turn 18
• **Hide Location** is on
• **Friend tagging** is off

More privacy

• **Direct Messages** in Settings: choose who can message you
• **Blocked Users** in Settings: see who you've blocked

Decide who sees each part of your Memory Row.

Getting there

Tap your photo at the top of **Home**, then **SETTINGS** > **Privacy**.

The options

• **Public:** anyone can see it
• **Private:** only you and your approved followers can see it

You can set these separately for **Games**, **Cards**, **Posts**, **Autographs**, and **Badges**. The toggles work when your account is public. If your account is private, all of your content is already limited to approved followers.

What each one covers

• **Games:** your games, map, and passports on your profile
• **Cards:** your trading card binder on your profile
• **Posts:** your posts
• **Autographs:** your autograph Vault
• **Badges:** your badges

Private content still shows in your own Collection.

Under 18

Teen accounts are always private.

Hide Location is a setting for your hometown on your profile.

Turning it on

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **Privacy** 3. Turn on **Hide Location**

It saves right away. Accounts under 18 have it on automatically.

Your games and venues

Hide Location doesn't change your games, map, or passports. To keep your games to yourself and your approved followers, set **Games** to private in the same Privacy screen, or make your whole account private.

Location services on your phone

Your phone's location is only used to spot when you're at a stadium so the app can offer to log the game. It isn't shown to anyone. You can turn it off in your phone's settings.

Photos

Photos can hold location data from your camera. Memory Row doesn't show it, but landmarks in a photo can still give away where you are.

Friend tagging lets people add you to games they went to with you.

Who can tag you

Only people who follow you, and only while **Allow Friend Tagging** is on. Tags are for games.

When someone tags you

• You're added to their game as someone who was there
• You get a notification

Turning it off

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **Privacy** 3. Turn off **Allow Friend Tagging**

It saves right away. People can't add you to new games, and you can still tag others. Tagging is off for accounts under 18.

Removing a tag

Ask the person who added the game to remove you, or contact support.

Keep your account and your memories safe.

A strong password

If you sign in with email:

• Use a password you don't use anywhere else
• Make it long: 12 characters or more
• Skip team names and birthdays

Apple or Google sign-in

Your account is protected by your Apple or Google account security, including their two-factor authentication. There's no separate password.

Changing your password

Sign out, then tap **Forgot?** on the sign-in screen to set a new one.

Watch out for phishing

Memory Row will never ask for your password by email or message. Be careful with:

• Emails asking for your password
• Messages asking for account details
• Links to fake sign-in pages

Keep your email secure

Your email is how you reset your password, so protect it too.

Think someone else got in?

1. Reset your password with **Forgot?** 2. Email [email protected] with "Account security" in the subject so we can help secure your account 3. Look for changes you didn't make

Everyday tips

• Don't share your account
• Sign out on shared devices
• Keep the app updated
• Use Face ID, fingerprint, or a passcode on your phone

When your teen signs up with your email as their parent contact, we reach you by email and, if you already use Memory Row, by push notification.

How you'll hear about it

**Email.** You'll get a parental consent email at the address your teen entered. Its button opens the approval screen: in the Memory Row app if you have it, otherwise on the web at memoryrow.xyz.

**Push notification.** If you have a Memory Row account and the app on your phone, you'll also get a push: *"[Teen's name] is waiting for your approval to use Memory Row."* Tap it to go straight to the approval screen.

The approval screen

You'll see your teen's first name, last name, age, and username, and two buttons: **Approve** or **Deny**.

**Approve** turns on their account. If you already have a Memory Row account, your teen is linked to you and appears in My Family.

**Deny** deletes their account and signs them out. They can sign up again later.

If you don't decide

Consent requests last **48 hours**. If one expires, your teen sees that it expired and can sign up again to send you a new request.

Changing your mind later

You can unlink your teen any time from **Settings > My Family**. To undo an approval, email [email protected].

When your teen has a Memory Row account, link it to yours so they appear in **Settings > My Family**. There are three ways.

1. Create their account yourself

From **Settings > My Family**, tap **Add Teen Account** and fill in their details. The account is approved and linked to you right away.

2. Through the consent email

When your teen signs up on their own, they enter your email as their parent contact. When you tap **Approve**, and your email matches a Memory Row account, their account is linked to yours.

3. Link an existing teen

If your teen was approved before you had an account:

**Settings > My Family > Link an existing teen**

Enter their username and confirm. We check that your account email matches the parent email they entered when they signed up, so no one can link a stranger's teen by guessing usernames.

After linking

Your teen appears in My Family. Their row has **Activity**, **Purchases**, and **DMs** buttons. Everything that's shared is listed in [What you can see for a linked teen](/faq/family-parental-controls/what-you-can-see-for-a-linked-teen).

Limits

• One parent account per teen at a time. Co-parents should pick one account.
• One parent account can link several teens.
• The link ends automatically when the teen turns 18. See [When parental oversight ends](/faq/family-parental-controls/when-parental-oversight-ends).

When you link a teen account to yours, you can see what they're doing, but not everything. Here's exactly what's shared.

What you can see

**Profile basics:** name, username, and age.

**Activity:** their 10 most recent games (date, venue, teams) and badges, plus totals for games, venues, and badges.

**Purchases:** their in-app purchases, with each item, category, price, and date, and a running total.

**DM settings:** whether DMs are on, whether they're limited to approved contacts, and that list.

**Message activity:** how many conversations they have open, how many messages they've sent and received, and the usernames they message with a count for each.

What you can't see

• **What their messages say.** We never share the text of a teen's messages with parents.
• Their password or sign-in details.
• Anything that would let you post, comment, or message as them.

What you can change

• Turn your teen's DMs on or off
• Turn approved-contacts mode on or off
• Add or remove approved contacts
• Unlink their account any time (they keep it; you stop seeing it)

You can't change their privacy settings, profile, or content.

Your teen's side

Your teen sees the same list on their **Linked Parent** screen in Settings, so they always know what's visible to you. See [How your parent sees your account](/faq/family-parental-controls/how-your-parent-sees-your-account).

The full details are in our [Privacy Policy](/legal/privacy-policy) Section 3.6 and [Terms of Service](/legal/terms) Section 1.5.

You have three controls over your teen's direct messages: whether DMs work at all, whether they're limited to approved contacts, and who's on that list.

Get there

**Settings > My Family**, then tap **DMs** on your teen's row.

DMs on or off

When off, your teen can't send or receive direct messages.

Approved-contacts mode

When **on**, your teen can only message people you've approved. Anyone else is blocked.

When **off**, the standard teen rules apply:

• Your teen and the other person must follow each other
• Adults can only message a teen if their own account is at least 30 days old
• New teen accounts wait 48 hours before they can send messages

The approved-contacts list

**Add someone:** tap **+** at the top right, enter their username, and confirm.

**Remove someone:** tap the X next to them.

People who aren't on the list just see that your teen isn't accepting messages.

What your teen sees

Your teen's **Linked Parent** screen tells them you can see who they message and how often. They can't see or change the approved-contacts list.

Who, not what

You see who your teen messages and how often, never what the messages say. If you have a safety concern you think needs more, email [email protected].

If your account is linked to a parent's account, open **Settings > Linked Parent** any time to see what they can see. Here's everything that's shared.

What your parent can see

**Profile basics:** your name, username, and age.

**Activity:** your 10 most recent games (date, venue, teams) and badges, plus your totals for games, venues, and badges.

**Purchases:** what you've bought in the app, how much, when, and a running total.

**DM settings:** whether your DMs are on, whether you're limited to approved contacts, and that list.

**Who you message and how often:** the usernames you message, how many conversations you have open, and how many messages you've sent and received with each person.

What your parent can't see

• **What your messages say.** Message text is never shared with parents, only counts and usernames.
• Your password or sign-in details.
• Anything that would let them post, comment, or message as you.

What your parent can change

They can turn your DMs on or off, turn approved-contacts mode on or off, and manage your approved contacts. They can't change your privacy settings, your profile, or your content.

Who's linked to you

The **Linked Parent** screen shows your parent's name and username.

When this ends

It ends automatically on your 18th birthday. See [When parental oversight ends](/faq/family-parental-controls/when-parental-oversight-ends).

Concerns?

Email [email protected].

Parental oversight on Memory Row ends automatically when you turn 18. Neither you nor your parent has to do anything.

On your 18th birthday

A daily check ends the link once you're 18:

• **The link ends.** You're no longer linked to your parent and you leave their My Family screen.
• **Your parent stops seeing your account.** No more activity, purchases, DM contacts, or message counts.
• **Parent DM limits are cleared.** Approved-contacts mode is turned off and the list is deleted.
• **Your DMs switch to the adult default.** "Everyone" replaces the teen default.

The next time you open the app, **Linked Parent** is gone from Settings.

What stays the same

• Your account, followers, games, cards, badges, and purchases. You keep everything.
• Your username.

You get a happy birthday notification, and your parent gets a notification that the link has ended.

Can your parent unlink sooner?

Yes, any time from their My Family screen. The same things happen, just earlier.

Can you unlink sooner?

There's no button for teens. If you have a safety concern about the link, email [email protected] and we'll review it. Deleting your account also removes the link.

After 18

You're a regular adult account. Change your privacy settings and who can message you any time.

Accounts for people 13 to 17 have extra protections. They're set automatically and end on the 18th birthday.

Signing up

Teens 13 to 17 need a parent or guardian to approve the account. A parent can also create the account from **Settings > My Family > Add Teen Account**.

Privacy

• The account is **private** and can't be made public until 18
• **Hide Location** is on
• **Friend tagging** is off
• Other people can only find a teen by searching their exact username
• Every follow needs the teen's approval

Messages

• "Everyone" isn't an option for who can message them
• They can only message people they follow who follow them back
• Adults can only message a teen if their own account is at least 30 days old
• New teen accounts wait 48 hours before sending messages

Linked parents

A linked parent can see activity, purchases, and who the teen messages (never the messages themselves), and can turn DMs off or limit them to approved contacts. See [What you can see for a linked teen](/faq/family-parental-controls/what-you-can-see-for-a-linked-teen).

At 18

All of this ends automatically. See [When parental oversight ends](/faq/family-parental-controls/when-parental-oversight-ends).

Premium card templates make your cards stand out.

Finding templates

**In the Store:** 1. Tap your photo at the top of the **Home** tab 2. Tap **STORE** 3. Tap **Borders**

**While making a card:** tap **Get more** next to CHOOSE TEMPLATE.

Templates for sale

• **Sport** (Common): 5 designs
• **Solid** (Common): 4 designs
• **Midnight** (Rare): 4 designs
• **Tech** (Rare): 5 designs
• **Prism** (Epic)

Every premium template costs the same; rarity is about the look.

Buying

1. Tap the template 2. Check the price 3. Confirm with the App Store (iPhone) or Google Play (Android)

After you buy

• The template unlocks right away
• It's yours permanently, for every card you make
• No subscriptions: every purchase is one time

See and restore everything you've bought.

Your items

1. Tap your photo at the top of the **Home** tab 2. Tap **STORE** 3. Tap the menu at the top right 4. Tap **My Items**

Filter by type: **All**, **Borders**, **Ink Colors**, or **Card Slots**.

Using your items

• **Borders:** show up in the template picker when you make a card
• **Ink colors:** pick them in an autograph's **INK COLOR** section in your Vault
• **Card slots:** add room to your binder as soon as you buy them

Borders and ink colors are yours permanently.

Restoring purchases

Set up a new phone, reinstalled the app, or something's missing?

1. Sign in with the Memory Row account you bought with 2. Open the **STORE** 3. Tap the menu at the top right 4. Tap **Restore Purchases**

Use the same Apple ID (iPhone) or Google account (Android) you bought with.

Having trouble with a purchase? Here's what to try.

Bought something but don't see it

1. Wait a moment. It can take a few seconds. 2. Close and reopen Memory Row. 3. Restore purchases: **STORE**, the menu at the top right, then **Restore Purchases**. 4. Check you're using the same Apple ID or Google account you bought with.

A purchase failed

• Check your payment method in the App Store or Google Play
• Try again
• Check for App Store or Google Play outages

Charged twice

Check your statement, then contact Apple or Google. They handle all charges.

Refunds

Refunds for in-app purchases are handled by Apple or Google, not by Memory Row.

**iPhone:** 1. Go to reportaproblem.apple.com 2. Sign in with your Apple ID 3. Find the purchase and request a refund

**Android:** 1. Go to play.google.com and open **Order history** 2. Find the purchase and request a refund

Apple or Google decides on the refund.

What we can help with

Contact us if:

• Something you bought isn't working
• You need help finding a purchase
• A promotional item isn't showing

Avoiding problems

• Buy on a steady connection
• Don't close the app during a purchase
• Keep your payment method up to date

The Memory Row Store has card borders, autograph ink colors, and extra card slots.

Getting to the Store

Tap your photo at the top of the **Home** tab, then **STORE**. You can also get there with **Get more** while making a card or choosing an ink color.

Tabs

• **All**
• **Borders:** premium templates for trading cards
• **Ink Colors** (Android: **Ink**): colors for autographs
• **Card Slots:** more room in your card binder

Rarity

Items are **Common**, **Rare**, or **Epic**. Rarity is about the look. Every border costs the same.

Buying

1. Tap an item 2. Check the details and price 3. Confirm with the App Store (iPhone) or Google Play (Android) 4. It's ready right away

No subscriptions: every purchase is one time.

Your items

Tap the menu at the top right of the Store, then **My Items**.

Restoring purchases

After reinstalling or switching phones: tap the menu at the top right of the Store, then **Restore Purchases**.

Photo won't upload? Try these.

Check your connection

• Switch between Wi-Fi and cellular
• Move somewhere with a better signal
• Stadiums often have slow data. Add photos after the game if needed.

Try another photo

If one photo fails and others work, that photo may be the problem. A screenshot of it usually works.

Free up space

Low storage on your phone can stop uploads. Free up some space and try again.

Restart things

1. Close Memory Row completely and open it again 2. Restart your phone 3. Update Memory Row from the App Store or Google Play

Photo disappeared after uploading?

See "Why was my photo removed?"

Still not working?

Ask Scout to send it to the team. Tell us what happens (an error, a spinner that never stops) and which screen you were on.

Not getting notifications? Here's how to fix it.

Check your phone's settings

**iPhone:** Settings > Notifications > Memory Row. Turn on **Allow Notifications**.

**Android:** Settings > Apps > Memory Row > Notifications. Turn notifications on.

Check the app's settings

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **Notifications** 3. Turn on the ones you want: - New followers - Post likes - Post comments - Mentions - Tagged in a game - Direct messages - Badge unlocks - Friends log a game - System updates (replies from the team about your help requests)

Do not disturb

Memory Row has its own **Do not disturb** in the same Notifications screen. While it's on, notifications are silenced during your quiet hours.

Your phone's Focus or Do Not Disturb mode can also block notifications.

Reinstall

If nothing else works:

1. Delete Memory Row 2. Restart your phone 3. Reinstall it and sign in 4. Allow notifications when asked

Game day reminders

On iPhone, games you mark as going get a reminder at 9 AM on game day.

Parents

If your teen signs up with your email and you have a Memory Row account, you'll get a consent request notification. If you don't, check the settings above. The email comes either way.

Added a game but can't find it? Here's what to check.

Refresh

Go to the **Games** tab and pull down to refresh.

Check each view

• **RECAP:** scroll to the date you went
• **MAP:** find the venue
• **PASSPORT:** open that league's passport

Did it save?

If the app closed or lost connection while saving, the game may not have saved. Add it again.

Check your account

Make sure you're signed in to the right account, especially if you've used both email and Apple or Google sign-in.

Deleted by accident?

Deleted games can't be brought back. Add the game again.

Still missing?

Ask Scout to send it to the team. Include the teams, the date, and about when you added it.

Memory Row can tell when you're at a stadium and help you log the game.

How it works

With location on, the app checks if you're near a venue we know. If you are, a banner appears on the Games tab.

The banner

• **iPhone:** "You're at [Venue]" with a **LOG THIS GAME** button
• **Android:** "You're near a venue!" with a **Check In** button

Tap it to start adding the game with the venue filled in.

Turning on location

**iPhone:** Settings > Memory Row > Location > **While Using the App**

**Android:** Settings > Apps > Memory Row > Permissions > Location > **Allow only while using the app**

Venues

Stadiums and arenas in MLB, MiLB, NBA, WNBA, NFL, NHL, MLS, and NWSL.

Privacy

• Your location is only used to spot venues. It isn't shown to anyone.
• Turn it off any time in your phone's settings.

Can't get into your account? Try these.

Forgot your password

If you signed up with email:

1. On the sign-in screen, tap **Forgot?** 2. Enter your email 3. Open the reset email and tap the link 4. Set a new password and sign in

No email? Check spam or junk, check you used the right address, and wait a few minutes.

Apple or Google sign-in

• Check you're signed in to the right Apple ID or Google account on your phone
• Use the same button you signed up with. An account made with Apple won't open with Google, and the other way around.

Not sure which account

• Try other emails you might have used
• Look for our welcome email to find the right one

Account locked or errors when signing in

1. Wait 15 to 30 minutes and try again 2. Reset your password 3. Still stuck? Contact the team

App stuck before sign-in

1. Close the app completely 2. Restart your phone 3. Update Memory Row 4. Reinstall if needed

Signed in but your stuff is missing

Pull down to refresh, and check you're in the right account.

Can't recover your account

You can make a new account with a different email. Accounts can't be merged, but the team can look into it.

Contacting the team

Can't sign in? Email [email protected] with your account email and what's happening.

Need help? The Help Center has articles, Scout, and your help requests.

Getting there

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS** 3. Tap **Help Center**

The tabs

**Browse:** help articles by topic. Tap the magnifying glass to search.

**Chat:** Scout, our help assistant. Pick a topic or type a few words and Scout points you to the answer. If you need a person, Scout sends your question to the team as a help request.

**Tickets:** your help requests. A badge shows when the team has replied. Tap one to see the conversation and reply.

Tips

• Check Browse first. Your answer may be there.
• When Scout sends your question to the team, say what you were doing and what happened.
• Turn on **System updates** in your notification settings so you hear when the team replies.

Memory Row slow or crashing? Try these.

Close and reopen

**iPhone:** swipe up from the bottom, then swipe Memory Row away.

**Android:** open recent apps and swipe Memory Row away.

Then open it again.

Restart your phone

Turn it off, wait 30 seconds, and turn it back on.

Update

Update Memory Row from the App Store or Google Play, and keep your phone's software up to date.

Free up space

Low storage slows apps down. Free up some space on your phone.

Reinstall

Delete and reinstall Memory Row for a fresh start. Your games and content are saved to your account.

Connection

Slow loading is often the network. Switch between Wi-Fi and cellular, or try again somewhere with a better signal.

Specific problems

**Feed not loading:** pull down to refresh.

**Photos loading slowly:** usually the connection. They load as you scroll.

**App frozen:** close it completely and reopen.

Crashing again and again

Ask Scout to send it to the team. Tell us what you were doing, whether it happens every time, and your phone model.

Need help from a person? Here's how to reach the team.

Through Scout

1. Tap your photo at the top of the **Home** tab 2. Tap **SETTINGS**, then **Help Center** 3. Tap the **Chat** tab 4. Tell Scout what's going on 5. If Scout can't help, choose to contact support and fill in the form

Your request shows up in the **Tickets** tab.

By email

Email [email protected]. Use this if you can't sign in.

What to include

• What you were trying to do
• What happened instead
• Any error message
• A screenshot if it helps
• Your phone model

Request status

| Status | Meaning | |--------|---------| | New | We got it | | Open | We're looking at it | | Pending | We need more from you | | On Hold | Waiting on something on our side | | Solved | We think it's fixed | | Closed | It's done |

Replies

We reply as soon as we can. When we do:

• You get a notification if **System updates** is on in your notification settings
• The reply shows in the **Tickets** tab
• Reply right in the ticket

Account security

If you think someone else got into your account, email [email protected] with "Account security" in the subject. Never send your password.

Every photo uploaded to Memory Row is checked automatically to keep the app safe for everyone, including teens.

What happens

Most photos are fine and nothing happens. If a photo looks like it breaks our community rules, it may be taken down or held for our team to review. If it's taken down, it disappears from the game, card, or post.

Think we got it wrong?

Automatic checks sometimes make mistakes, like with some sports uniforms. Ask Scout to send it to the team, and tell us which game, card, or post it was on. We'll take a look.

Photo never uploaded?

That's a different problem. See "Photos Not Uploading."